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How can I cancel my Shopify subscription easily? The complete guide

If you’re reading this article, it’s probably because you already have or are about to cancel a Shopify subscription for your online store. However, even though Shopify is considered to be one of the best online store creation platforms available, there may be times when you change your mind or simply wish to terminate your subscription for another reason. In this article, Altosor Communication explains how to cancel Shopify easily.

Have you decided to cancel your Shopify store but don’t know how to go about it? Don’t worry! In this step-by-step guide, we’ll explain how to terminate or temporarily suspend your Shopify online store. We’ll also cover the consequences of your decision and how you can make it safely and easily.

We’d like to guide Shopify store owners through the ocean of options for terminating or temporarily suspending their Shopify store. With this guide, you’ll have a clear plan for dealing with the difficult decision to close your online store. Follow us beyond payment settings and external third parties so that your data is guaranteed and your package well protected.

Before taking the decision to cancel your Shopify store, it’s important to check a few things to make sure you understand the consequences and impacts of this action.

why cancel your shopify subscription

Why cancel a Shopify subscription?

Changing e-commerce platforms

A common reason for wanting to cancel a Shopify subscription is to switch to another e-commerce platform, such as WooCommerce or WordPress. You may find these alternatives more suited to your needs in terms of functionality and price. Contact one of our web designers to evaluate the most suitable solution for migrate your e-commerce site .

Close store temporarily

In some cases, store owners may wish to temporarily close their online store for a variety of reasons: vacations, product updates, reorganization or other unforeseen events. The ability to pause the subscription without losing store data is therefore essential.

Permanently cease activity

Finally, some owners decide tostop their e-commerce business for good for a variety of reasons, such as lack of profitability or a change of career direction. In this case, the account must be closed and all associated data deleted.

Options to stop Shopify subscription

Pause and Build or pause package

The Pause and Build option allows store owners to pause their subscription while retaining access to the administrator interface and store settings. The rate has been reduced to $9 per month, and the online store is no longer available to customers. This ” pause – pause package ” option is ideal for those who want to take a temporary break without losing their data and work.

Temporary suspension

Temporary suspension is another option for pausing your Shopify subscription without permanently closing your account. During this period, access to the administrator interface is restricted and subscription fees are suspended. However, store data is kept for 90 days before being deleted.

Final closure

If you decide to stop working with Shopify for good, you will need to close your account permanently. This step irreversibly deletes all data associated with your store, including customer information, products and orders.

consequence cancellation shopify subscription

Consequences of cancelling or deleting a Shopify store

It is important to consider the potential consequences of terminating or deleting a Shopify store, which is equivalent to deactivating a Shopify store . In the event of permanent closure, all associated data will be lost, and it will not be possible to retrieve this information at a later date.

In the event of temporary suspension, data is kept for 90 days before being deleted. It is therefore essential to resume activity within this timeframe to avoid any loss of information.

Data recovery after a pause or temporary deactivation

If you have paused your Shopify subscription or temporarily suspended your account, it is possible to recover your store data bysimply reactivatingthe subscription. Once you’ve reactivated your online store, all your information and settings will be restored.

Pause and Build eligibility criteria

To be eligible for the Pause and Build option, your store must have been active for at least 60 days with a paid package. In addition, subscription fees must be up to date and there must be no outstanding invoices.

The difference between Pause and Build and temporary suspension lies mainly in the fact that the former allows you to retain access to the administrator interface and store settings, while the latter limits this access.

In conclusion, there are several options for terminating a Shopify subscription depending on your needs and goals. Whether you want to change your e-commerce platform, put your business on temporary hold or close your store for good, it’s crucial to understand the consequences and the steps you need to take to make an informed decision.

comment resilier son abonnemetn shopify

How to cancel your Shopify subscription easily

Analyze Shopify subscription type

The first thing to analyze is the type ofShopify subscription you have. There are various packages offered by Shopify from Lite to Advanced.

Taking the time to understand your chosen package can help you better understand the consequences and impacts of termination.

Check the domain connected to your e-commerce store

Check whether a custom domain has been purchased for your online store. If so, you may need to transfer this domain to another host before you can cancel your Shopify subscription. The Altosor experts experts are available to help you.

View installed applications

Check which applications have been installed in your online store, and make sure that all data associated with these applications is backed up before cancelling.

Check your Shopify package

Understanding the package you have subscribed to is essential if you want to know what fees will be charged after cancellation, and how to cancel the subscription without losing money.

Once you’ve familiarized yourself with theconsequences and impacts of termination, you can move on to the steps required to close your online store.

Connect to your Shopify online store

The first step is to log in to your online store via your Shopify administrator account. Once logged in, access your account settings and click on “Pause”.

Sign in to your Shopify account

The first step in cancelling your Shopify subscription is to log in to your Shopify administrator account. Once you’ve logged in, you should be able to see all your subscription information on the main page of your account.

Select Pause option

In the Shopify account settings, click on the“Billing” option to access your account’s billing page. The Pause option, available in the account settings, allows online store owners to temporarily suspend their store without deleting their data or cancelling their subscription.

Disable products and applications

Once you’ve chosen the pause option, you’ll need to deactivate all products and applications installed on your online store. This will ensure that no one can buy or use these products and applications during the suspension period.

Disconnect third-party domains and information

If you have connected a domain name to your e-commerce, you will need to disconnect it before proceeding with the cancellation. You will also need to delete all third-party information linked to your online store.

Once you’ve completed the above steps, it’s time to confirm your termination request and update some settings to ensure your account is closed.

Our hosting and maintenance experts can help you transfer your domain name.

Update account settings and data

Please ensure that all data associated with your Shopify account is updated before cancelling. This includes deleting third-party information, updating bank details and removing products and applications installed in your online store.

Choose payment plan and cancel subscription

Choose the payment plan that best suits your situation. If you wish to cancel immediately, select ” Cancel my subscription “.

If you wish to temporarily suspend your online store, select ” Pause my subscription “.

Select the reason for cancellation

Shopify will then ask you to specify the reason why you wish to cancel your subscription. You’ll have several reason options to choose from, such as “I want to redistribute my budget”, “I’m satisfied with my experience with Shopify” or “the features I’m looking for aren’t available”.

Confirm cancellation

After selecting the reason for cancelling your subscription, Shopify will ask you to confirm your decision again. Check that all the information is correct before clicking on the button to confirm the cancellation. If you still have questions or concerns, please feel free to contact Shopify Customer Support for additional help on how to cancel Shopify.

Delete your Shopify account

If you have decided to cancel your Shopify subscription, you can also choose to permanently delete your Shopify account. This deletes all product information, customer data and so on. If you choose to delete your Shopify account, you will not be able to restore your data later.

Send an email confirming the cancellation

Send a confirmation email to Shopify, stating that you wish to terminate or temporarily suspend your online store. Be sure to include all the necessary information to facilitate the process.

Customer impact analysis

Analyze the impact on your current and future customers. Once your store is closed or suspended, make sure all your existing customers are informed and can find an alternative to buy your products.

migrating from shopify to prestashop or woocommerce

Can I migrate from Shopify to WooCommerce or Prestashop?

There are many considerations to take into account when migrating from Shopify to WooCommerce or Prestashop but the project is perfectly feasible. Learn more about the differences between e-commerce platforms and consider different migration options. Most importantly, you need to ensure that all your content, products and customers are secure during the migration process from one platform to another. If you need advice or help with these daunting tasks, don’t hesitate to contact our team. We have experts who can help answer any questions you may have about migrating to Woocommerce or Prestashop. We hope the information provided has given you a better understanding of how to proceed if you’re thinking of switching from Shopify to WooCommerce or Prestashop.

Find out more: How do I migrate from Shopify to Prestashop?

To conclude about cancelling your Shopify e-commerce account

By following the steps above, you can cancel Shopify and end your Shopify subscription with ease. Whether you just want to try out another e-commerce platform or discontinue your online business, cancelling your subscription is quick and easy. Don’t forget that if you run into any difficulties or have any questions, the Shopify support community or our Shopify experts are here to help.



Shopify Expert

Our Shopify expert will be happy to answer any questions you may have. Appointments are made quickly and without obligation.

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